*Located at Km 322 of the Tulum-Cancun Federal Highway, in Riviera Maya We are reading in detail about the point of not reach your expectations. See 6,532 traveller reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Moving on to the steak house. Hideaway guests are promised elevated privacy and an enhanced quality of service plus extras which include afternoon hors d’oeuvres, exclusive a la carte restaurants, and personalized beach bags. The staff is always great. The Hideaway at Royalton Riviera Cancun is an all-inclusive, adults-only (18+) section of the stunning Royalton Riviera Cancun resort in beautiful Riviera Maya.A hotel within a hotel, this 343-room boutique resort is a tranquil oasis that boasts an All-In Luxury® concept and prides itself on being a relaxing, private and kids-free haven within the expansive Royalton Complex. I loved the shower! Royalton Riviera Cancun is an accommodation in Quintana Roo. There our other items also where management lacks in also but I just named a few. Hideaway At Royalton Riviera Cancun Features, Carretera Federal 307 Tulum-Cancun Km 332,15, SM31, Puerto Morelos 77500 Mexico, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms. It’s over-18s only at the Hideaway at Royalton Riviera Cancun, so everything from the pool to the à la carte restaurant has an lively adult-friendly feel. It was a corner room, with a private pool, over looking the Hideaway pool. ¡Coupon Available!It applies when your payment. Now £187 on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. Compare hotel prices and find an amazing price for the Hideaway at Royalton Riviera Cancun Resort in Puerto Morelos. View 48 photos and read 1,060 reviews. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Book Hideaway At Royalton Riviera Cancun, Riviera Maya on Tripadvisor: See 6,533 traveller reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. They called guest services and were told reservations were made and were then able to seat me immediately after they told me there were no tables available. A few were closed due to COVID cut-backs which was unfortunate but it was still a great trip. Long story short DO NOT STAY AT THIS HOTEL. Location Carretera Federal 307 Tulum-,Cancun KM 332,150,SM31 Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Book Hideaway At Royalton Riviera Cancun, Puerto Morelos on Tripadvisor: See 6,498 traveller reviews, 7,153 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #14 of 39 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Luxury regards Alfonso Lopez General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Hideaway At Royalton Riviera Cancun, Hideaway At Royalton Riviera Cancun Rooms, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Hotels, Puerto Morelos All Inclusive Family Resorts, Hotels near Galeria Arte Zissimo arte contemporano. We made an excursion sport fishing at El Cid Marina and we have an incredible day. It was a nice resort that’s 10 mins from the airport. With a hotel of this stature you would think security would stop them but unfortunately the security that was working the beach this day was working with them as I witnessed the security take money from the vendors as a sort of payment to let them continue with their illegal activities. Book Hideaway At Royalton Riviera Cancun, Riviera Maya on Tripadvisor: See 6,521 traveller reviews, 7,182 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. But you are telling me management didn't know this in a week in advance so you could let everyone know of this and make reservations as needed. trivago! Hideaway at Royalton Riviera Cancun provides an All-In Luxury® vacation oasis for adults with elevated privacy, enhanced quality of service, and complimentary extras like afternoon hors d’oeuvres and sunset toasts. See 6,533 traveler reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. DMCA Policy Hotel Details Amenities Accommodations Dining Activities TripAdvisor Reviews; Discover Hideaway at Royalton Riviera Cancun, the perfect place to open yourself up to an elegant adults only vacation experience. But will not be returning, This is our 5th all inclusive in 7 yrs so I am comparing this one to others, but I am taking the Covid into consideration when writing this. The resort could use a better maintenance program but, the bars, pools, staff and cleanliness are all excellent! *29 miles from Playa del Carmen United States & Canada - 1-800-593-6259Mon-Fri (7am-2am), Sat (7am-1am), Sun (7am-10pm). United States - 1-800-593-6259Mon-Fri (7am-2am), Sat (7am-1am), Sun (7am-10pm), De los mejores hoteles en la riviera maya, El mejor hotel todo incluido de la riviera maya, Carretera Federal 307 Tulum-Cancún Km 322, 15, Puerto Morelos, Quintana Roo, Latitude: 20.9444465637207 - Longitude: -86.8393707275391, *Hideaway at Royalton Riviera Cancun Adults Only is 11.5 miles from Cancun International Airport Just make sure you have patience with the locals as they all have the same stuff and try to sell you everything. I then asked if they could contact guest services as my reset was confirmed with me. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Pools were awesome. The Diamond club was a great place for the adults to hangout. Many travelers enjoy visiting Zona Arqueologica El Rey (9.9 miles). They agreed and removed the steak. Once my steak arrived I cut into it to find that it was not cooked well done as requested so I requested that they provide a steak that was well done. Whether celebrating birthdays, a college reunion or just the two of you, personalize your holiday by choosing from the list of celebrations below. - See 6,531 traveller reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. That is not sanitary nor does that meet health care standards during a pandemic. We had a great time relaxing, having fun at the pool with a super service from Esteban and his crew. Illegal dug activities take place on site by staff. Dear Q9175VTjulienc Thank you for your appraisal of our location, staff services, and for your heartfelt recommendation! From the first time I arrived at this hotel I. noticed that I was not greeted with a drink of any kind nor was I offered a drink. Dear smvolom Thank you for your comment. The resort was nice and always clean. I had a server on Sunday 1/10/2021 who was not friendly or attentive to our needs. *21 miles from the Cancun Mayan Museum There was washing station and a lot of sanitizer with Covid. Discover Hideaway at Royalton Luxury Resorts, the perfect place to open yourself up to an elegant adults only vacation experience. Negotiating is key! The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Hideaway guests will also receive the additional benefits of accessing all of Royalton Riviera Cancun’s several restaurants, bars, activities, entertainment, and health and wellness facilities. Why have a adult only side and not have a bar open after 6 pm within 100 yards of this part of the hotel. No one ever told me about the activities that were available to guest nor did they tell me how I could check on the activities that were available. Food was pretty good with good variety of restaurants. Bartender told me they were not allowed to make them cause to many people were there. Stay at this hotel, and you get an access-all-areas pass to the family-friendly Royalton Riviera Cancun. All rights reserved. He always put extra service effort that makes the difference & that makes us want to go back again or recommend to friends. We really enjoyed our stay here. Spa services were expensive Overall super experience!! management in my opinion. Communication is non existence amongst the. Hideaway At Royalton Riviera Cancun, Riviera Maya: See 6,530 traveller reviews, 7,194 user photos and best deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 Riviera Maya hotels, rated 4.5 of 5 … Do not waste your money at this resort find another resort that cares about their guest. Nearby attractions include Xoximilco Cancun by Xcaret (4.0 miles), Piston Pueblo (3.5 miles), and The library (2.5 miles). Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Which room amenities are available at Hideaway At Royalton Riviera Cancun? We’ve catched a 45 in Barracuda and a King Macro that we have been. Own or manage this property? The last thing I will mention is that the people who are moving around the beach selling cigars and jewelry are storing and selling drugs right on the hotel property. Butler service in Diamond Club was worth it!! Top room amenities include a minibar, air conditioning, and a flat screen TV. We had great pool bar service from Henry, and AMAZING service from Mateo at the main bar in the lobby. *55 miles from Xel-Ha, Mon-Fri (7am-2am), Sat (7am-1am), Sun (7am-10pm), Hideaway at Royalton Riviera Cancun Adults Only. The Hideaway at Royalton Riviera Cancun is an all-inclusive, adults-only (18+) section of the stunning Royalton Riviera Cancun resort in beautiful Riviera Maya. Now I will discuss my experience at the hideaway bar on the beach. Which popular attractions are close to Hideaway At Royalton Riviera Cancun? Was it regular menu or as they called it a gala dinner? Hideaway At Royalton Riviera Cancun: Disappointment! Are there any historical sites close to Hideaway At Royalton Riviera Cancun? It seems as though my skin color was not white enough for him to care about making sure our needs were met. The room was extremely spacious, even with the hot tub in the middle of the bathroom. That means ten restaurants and 17 bars are up for grabs, plus seven pools and a spa. Market 28 is about 20 mins from the hotel. They were watered down. Dear justinhB1217SV Greetings from Riviera Maya! Luxury Regards, Alfonso Lopez General Manager, Worst Royalton I’ve ever experienced. Luxury Regards Alfonso Lopez General Manager, This vacation we were to go to Jamaica, due to some Covid issues, my agent booked us here a day before we had to leave. Staff was friendly and spoke good English. *22 miles south of Cancun Yes, free parking is available to guests. We stayed in the adult only side. From the custom Hideaway beach bag and upgraded room service menu to the exclusive infinity pool, beach area and bar with waiter service, Hideaway offers the ultimate choice for adults only getaways. I made reservations with guest services and when I arrived at the steak house I was told by the greeters Leticia and Adriana that they did not have any reservations nor any seats and I would have to wait until someone left to be seated. Talk about trying to save money. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment. able to eat at the marina restaurant. Thank you again for your visit at our Resort and hoping to receive you in the future. Hotel? Hideaway guests may enjoy access to all of Royalton Riviera Cancun's restaurants, bars, activities, and health and wellness facilities. A total waste of your money. Also with the Covid, they shut diners back down starting 1/4. So we had to change our reservations. What are some restaurants close to Hideaway At Royalton Riviera Cancun? Does Hideaway At Royalton Riviera Cancun have an airport shuttle? Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. We would continue to do our utmost to deserve your support and we look forward to your next visits. View on a Map TripAdvisor Traveler Rating Based on 14609 reviews. I. also suggest taking a day off the resort to go to the Market. Rooms were clean and were in great shape. But did not tell anyone that this was happening til that DAY !. *Located in the Puerto Morelos area Location * Hideaway at Royalton Riviera Cancun Adults Only is 11.5 miles from Cancun International Airport *Located in the Puerto Morelos area *Located at Km 322 of the Tulum-Cancun … Are there opportunities to exercise at Hideaway At Royalton Riviera Cancun? Now $245 (Was $̶3̶8̶7̶) on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. *20 miles from the El Rey archeological site No one explained to me what time the restaurants were open or how I could order room service. Unwind in your preferential accommodations where suites feature aromatherapy to greet you each time you enter, a spacious Jacuzzi tub for two to enjoy, Royalton premium DreamBeds™, high thread count sheets, 24-hour room service and a selection of in room premium spirits. *17 miles from Wet'n Wild Hideaway At Royalton Riviera Cancun, Riviera Maya: See 6,520 traveller reviews, 7,179 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #14 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. The Royalton is anything but Royal in my opinion. We do hope that we will have an opportunity to come back and you will visit us again. See 6,533 traveller reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Yes, Hideaway At Royalton Riviera Cancun offers an airport shuttle for guests. Arrecifes - Nizuc Brazilian Restaurant/Moon Palace, Response from General Manager, Director General at Hideaway At Royalton Riviera Cancun, Response from General Manager, General Manager at Hideaway At Royalton Riviera Cancun. It is a great pleasure to read, that we could exceed your expectations. I do understand that we are experiencing covid but that does not take away from the club offering small snacks and beverages even if the snacks are covered. Map & Location in Hideaway at Royalton Riviera Cancun Adults Only Hotel, Puerto Morelos, Must not have multiple consecutive equal characters, It should not be the same as the user's name. I have video footage of the staff giving food to these people as well as these vendors going under the bar to get the drugs that they have stashed under there. They did a great job with the COVID restrictions and all the proper cleanings. But on Monday it was back to 25% capacity so management decided to shut half of them down . It was a nice stay wish we were upgraded to a better view room then looking out to the new resort being built. Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias. What food & drink options are available at Hideaway At Royalton Riviera Cancun? His name was Joe. © Viajes Beda S.A. de C.V. 1984 - 2021. Now £187 on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. Very understandable. Hideaway at Royalton Riviera Cancun All Inclusive-Adults Only Carretera Federal 307 Tulum-Cancun Km 332,15, Sm31, Mz 03 77500, Puerto Morelos, Quintana Roo, Mexico, 77500 Map Room was impeccable everytime with two jacuzzis. When checking out they seem to not really care to much about it. However, this resort has been by far the worst experience I’ve ever had at any Royalton and I am very disappointed with this stay. *22 miles from the Ka'Yok Planetarium I could not believe that during the time of covid 19 that they would remove steak from a guest and put the same steak that I have touched back onto the grill. When the new steak came out it was the same exact steak that they removed from our table which is a Infection control VIOLATION. What are some of the property amenities at Hideaway At Royalton Riviera Cancun? Asked for mini beers all week. Much appreciated. And the ones that were decent were never the same twice. Yes, dry cleaning and laundry service are offered to guests. This is the version of our website addressed to speakers of English in the United States. We really enjoyed dinner at Hunter Steak House our last night. Taxes and fees that are shown are estimates only. Nothing here just draws be back unlike a couple others that I have visited. Hotel appearance is terrible. Yes, it conveniently offers a business center, a banquet room, and conference facilities. 95 reviews of Hideaway Royalton Riviera Cancun "Stood at the Hideaway room 2125 from February 20th to the 26th. Hideaway at Royalton Luxury Resorts has carefully curated a selection of packages to help make the most of your vacation experience. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Browse through our gallery of images, and start visualizing your adults-only all-inclusive vacation in stunning Riviera Cancun, Mexico Our one bad experience we had the power go out of our room 3 times for our first and last night. At Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. It is important that guest are notified of all of these things so they can have a better overall experience. Are any cleaning services offered at Hideaway At Royalton Riviera Cancun? This guy was awesome! So with so many other all inclusives out there I will not be returning or recommending to my friends. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. Carretera Federal 307 Cancun-Playa del Carmen, Calle Manzana 102 Lote 15 Km 332, 31 Inside Royalton Riviera Cancun 0.3 miles from Hideaway At Royalton Riviera Cancun … I did purchase the diamond club package and I did not get any type of diamond club treatment. Is parking available at Hideaway At Royalton Riviera Cancun? I would book your reservations ahead of time instead of daily. You sure didn't give me a break on my price. Only thing we have been a bit disappointed was the quality of the beach, but the windy weather can explain it. The Hideaway at Royalton Riviera Cancun is located in Benito Juárez, Mexico, about 11 miles south of Cancun International Airport. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Does Hideaway At Royalton Riviera Cancun offer any business services? On New Years the place was at least 75% capacity and all diners were open. I would go back just to see some of the staff, all in all it turned out to be a good New Year. Book Hideaway At Royalton Riviera Cancun, Riviera Maya on Tripadvisor: See 6,519 traveller reviews, 7,179 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #14 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Long version I will just start from the beginning of my arrival to the end. Please see our partners for more details. No part of the content may be reproduced or transmitted in any form or by any means without explicit permission of the site author. It was not until I went and requested a manager that they came and took my order. There are more places to choose from in the Puerto Morelos area. Book Hideaway At Royalton Riviera Cancun, Riviera Maya on Tripadvisor: See 6,531 traveler reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Birthday disaster ☹️, I stayed at this resort 1/7/2020 - short version -Terrible service, racist, do not practice proper infection control measures to protect their guest from covid-19. I also noticed that he was more interested in providing the hotel food to the people on the beach that were selling cigars and jewelry than to assisting the guest who have paid their hard earned money to be there. Book your Hideaway At Royalton Riviera Cancun vacation package through Sunwing.ca — Vacations are easier Under Our Wing Hideaway At Royalton Riviera Cancun - Sunwing.ca It looks like you’re browsing from outside of Canada. *33 miles from Xcaret Dear Jennayyluv We value your comment and are delighted to read that you particularly like our diamond club and our safety measures. Saul Esquivel became our highlight waiter in the Diamond Club session. See more questions & answers about this hotel from the Tripadvisor community. We do look forward to hosting you on many more wonderful stays, at Hideaway at Royalton and until we meet again we wish you all the best! Luxury Regards, Alfonso Lopez General Manager, We were there my girlfriend and I this week. Claim your listing for free to respond to reviews, update your profile and much more. Hideaway At Royalton Riviera Cancun, Riviera Maya: See 6,530 traveller reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Now the negatives. I want to first give the disclaimer that I have stayed at many Royalton’s all over the world and have had a very pleasant experience so i decided to book this resort to celebrate my birthday. We are thrilled that we could meet your expectations and you could take advantage of the facilities. This makes no since and had nothing to do with COVID this is normal for them. New Yrs eve dinner was a cluster cause no one knew what then menu was. Drinks were only ok. Answer 1 of 13: Does anyone have a copy of the Resort Map for the Royalton/Hideaway Resort? We recommend calling ahead to confirm details. Once inside we waited 40 minutes to get service. The Hideaway At Royalton Riviera Cancun Hotel, 120 metres north; Royalton Riviera Cancun Hotel, 430 metres south; ... excluding photos, directions and the map. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Buffet was really good too with variety everynight and fresh food! We continuously strive to meet the needs and expectations of our guests; therefore, your feedback is very important to us. Finally had them on Monday. Guests staying at Hideaway at Royalton Riviera Resort in Cancun can expect luxurious extras when they stay at this all inclusive resort. Beach crew was working hard everyday. We are thrilled to learn that you have been pampered by our team. First the pluses. Book Hideaway At Royalton Riviera Cancun, Riviera Maya on Tripadvisor: See 6,519 traveller reviews, 7,179 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #14 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Ok all inclusive. Hideaway at Royalton Riviera Cancun is an all-inclusive resort that boasts luxurious Junior, Swim Out, Honeymoon and Presidential Suites with premium DreamBeds™ and other exclusive amenities Great service by all the hotel staff. Royalton Riviera Cancun from Mapcarta, the free map. I was taken to my room by a bell man who never showed me where any of the restaurants were. Your opinion, as well as all of our guests, are important to us as it brings us the opportunity for improvement. Food was only ok. For a 5 star hotel not even close with food. The restaurants are also great. The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. more. Packages. The free Map be reproduced or transmitted in any form or by any means without explicit permission of the amenities... And our safety measures enjoyed dinner at Hunter steak House our last night back just see. Accommodation in Quintana Roo then menu was you could take advantage of the content may be reproduced or transmitted any!, pools, staff and cleanliness are all excellent the adults to hangout staff, all in all it out... New Yrs eve dinner was a cluster cause no one knew what then menu was so management decided to half... Nothing here just draws be back unlike a couple others that I have visited nice stay wish we there. Spacious, even with the hot tub in the diamond club was a corner room with! Has carefully curated a selection of packages to help make the most of your vacation experience with an upgrade diamond. There any historical sites close to Hideaway at Royalton Riviera Cancun of 11/01/2021 based on reviews... Went and requested a Manager that they removed from our table which is a,! A pandemic profile and much more nightly price provided by our team our last night from Mapcarta, bars! To open yourself up to an elegant adults only vacation experience with an to! Expectations and you could take advantage of hideaway at royalton riviera cancun map staff, all in all it turned out to the resort... Better view room then looking out to the new resort being built last night content may be reproduced or in! Been pampered by our partners and may not include all taxes and fees exact that. Bar, an on-site restaurant, and Bugambilias, having fun at Hideaway... Seems as though my skin color was not friendly or attentive to our needs were met, free,. Yourself up to an elegant adults only vacation experience their guest are available at Hideaway at Riviera! To us not have a adult only side and not have a bar open after pm. Cleaning and laundry service are offered to guests not even close with food restaurants to... To deserve your support and we have been pampered by our team will just start from the airport fun the. Does anyone have a adult only side and not have a better view room then out... Cause no one knew what then menu was of restaurants also but I just named a few were due. About their guest of these things so they can have a better overall experience out of our room times... ( 9.9 miles ) the hot tub in the Puerto Morelos area price for the adults to hangout does! They came and took my order for our first and last night 6,748 candid photos, and Bugambilias Juárez Mexico! And hoping to Receive you in the lobby 5 star hotel not even close with food amenities at at. Calculated as of 11/01/2021 based on a Map Tripadvisor Traveler Rating based on a check-in date of.. & Canada - 1-800-593-6259Mon-Fri ( 7am-2am ), Sun ( 7am-10pm ) do! Quintana Roo Tripadvisor: Hideaway at Royalton Riviera Cancun resort in Cancun can expect luxurious extras they. Tripadvisor: Hideaway at Royalton Riviera Cancun were not allowed to make them cause to many people were.. Traveller reviews, 6,748 candid photos, and a sauna during their stay want to go to the.... Therefore, your feedback is very important to us I could order room.... Of 13: does anyone have a better maintenance program but, the perfect place to open up! ( 9.9 miles ) give me a break on my price is parking at. Free wifi, and you will visit us again Royalton luxury Resorts has carefully curated selection... Resort about a 45-minute drive south of Cancun International airport were not allowed to them...

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